LISTENING FOR SUCCESS – PART 1
The human urge to talk is very powerful; it gives us a lot of satisfaction and at the same time gets us into a lot of trouble. This is especially true when it comes to winning people over to your way...
View ArticleLISTENING FOR SUCCESS – PART 2
Think about the people you like to be with. Are they talking most of the time or listening? Have you ever walked away from a conversation feeling really great, and then realized that the other person...
View ArticleBAD SERVICE IS BAD BUSINESS
Customers do business with people they know, like and trust. This is the golden rule of sales and marketing. When people know you, like you and trust you, they are more likely to do business with you....
View ArticleCUSTOMER SERVICE ON STEROIDS, PART 1
HEARING AND LISTENING There are lots of things that companies do to motivate employees to ‘do their best’, ‘act their best’ and ‘be their best.’ Some common ones include setting performance...
View ArticleCUSTOMER SERVICE ON STEROIDS, PART 2
STRATEGIES FROM THE TOP DOWN While it is imperative for employees that deal face-to-face with customers to provide great service, the realm of customer service does not begin and end there. Many...
View ArticleCUSTOMER SERVICE ON STEROIDS, PART 3
GETTING PERSONAL IN AN IMPERSONAL WORLD As technology continues to evolve, populations increase, and the world becomes a busier, more hectic place (which is to say it already is), it will also become...
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